I do want customers to be satisfied, and if there is ever anything in question or wrong with a FWS serviced freewheel, I'll be glad to take it back for further attention, refund the cost, and cover reversed shipping. I stand behind my work and feel it is paramount that the customer come first and be satisfied.
Recently I have received unsolicited comments from happy FWS customers. I don't mean to toot my own horn, but I felt they were worth sharing. Some members of Bike Forums Classic & Vintage section have posted that dis-assembly, cleaning and greasing of freewheels is not necessary. They advocate for the less than adequate flush and oil method. But here is what a few happy FWS customers have said:
- Dave in San Francisco writes: "While I was walking I found myself thinking about all the great things you've done for me these past few weeks... All the Regina's you worked on, including the one with warped cogs... Then all the Sachs you made like new!! What you did for me goes far beyond a service one merely pays for. I can't thank you enough for your efforts and your willingness to share your time helping me. You made fixing up my bike so much easier and the end result far better than my highest expectations."
- John in New York writes about his Sachs: "Looks NIB, you weren't kidding! A thousand thanks for your patience and hundreds of hours fiddling to learn how to take it apart! Happy riding, pastor. Been a pleasure!"
- Mike in Miami writes about his Shimano Sante: "I'm figuring the mechanism was worn out and would never be right. Sometimes things like this happen. Thanks for the effort, If I owe you anything please let me know."